Refund policy

Return and Refund Policy

1. Returns

You can request a return within 3 days of delivery from the order page in your account.
Every return request is reviewed and must be approved by us before pickup is arranged.
To be eligible, the item must be unused, in the same condition as received and in its original packaging.

2. Return pickup

Once your return is approved, we arrange the pickup from your address free of charge.

3. Refunds

Undelivered orders: if a cancellation or refund is approved before delivery, we refund the amounts actually paid, without waiting for the parcel to be returned.
In-transit orders: we request a return to origin (RTO) from the courier. Interception and non-delivery are not guaranteed.
Delivered orders: you request a return, and our approval is required. A refund is issued only after the returned goods are received and inspected.
Once your return is received and inspected, we will notify you.
If approved, the refund is initiated to your original payment method. You will receive the credit within 7 working days, depending on your bank or card issuer.
Unpaid cash on delivery (COD) orders are not refunded, because no amount was paid.

4. Exchanges

We do not offer direct exchanges. If you need a different item, please request a return and place a new order.

5. Contact us